Leading reverse mortgage lender American Advisors Group (AAG) announced this month the addition of two new strategic hires: Quinton Chapman will serve as the company’s new SVP of operations, while Kristina Larese will serve as its new chief compliance officer. Both hires are being made to fulfill AAG’s priorities for its 2022 growth and expansion plans, according to company communications.
Chapman most recently served as VP of operations for Genesis Financial Solutions. He has previously served as VP and national director of mortgage processing, closing, and private bank fulfillment for Fifth Third Bank and is a Six Sigma Black Belt and LEAN Certified for practical process improvement, having served as the Master Black Belt for Mortgage Servicing at PHH Mortgage Corporation. He comes to AAG as a proven efficiency expert, according to the company’s new president.
“Quinton is exactly the type of customer-centric, results-oriented leader we need with extensive experience in operations and process improvement across the financial services industry,” said Ed Robinson, AAG’s recently-appointed president and chief operations officer. “He is also a great fit culturally with his continuous improvement mindset.”
In Larese’s case, she previously served as head of real estate servicing business risk and controls for USAA. She comes to AAG with over 20 years of experience as a financial services executive, serving as in-house legal counsel to consumer financial services companies and banks, with a concentration on residential mortgage lending and servicing operations, secondary market transactions, corporate governance and customer service.
“Kristina brings the executive experience that we need to elevate our compliance needs,” said Rick Lieber, AAG chief risk officer. “As we continue to thrive and expand, our corporate necessities also grow, and this move ensures that we keep our standards up to par. We’re excited to bring Kristina on board and look forward to seeing her plans come to fruition.”
AAG’s growth and expansion plans also includes Robinson, who was first appointed as acting president and COO of the company this past summer. Most recently, Robinson served in the COO role for Genesis Financial Solutions, a provider of non-prime consumer financing that is based in Beaverton, Ore. Prior to his career in the mortgage business, Robinson served in the United States military.