[UPDATED] Need a HECM Counselor Fast? These Agencies Could Help

With less than a week before lower principal limit factors go into effect, reverse mortgage counseling sessions are difficult to come by. But a select few answered the Department of Housing and Urban Development’s call for agencies with availability, and could potentially provide a last-minute option for Home Equity Conversion Mortgage applicants.

The list, obtained by Reverse Mortgage Daily and sent out to all approved HECM counselors, shows 36 agencies across the country with reported availability through the end of this week. Most have nationwide reach, though some are location-specific — for example, the list has an agency that only does face-to-face sessions in Washington, D.C., and another that can serve potential borrowers in every state except Massachusetts and Wisconsin.

Some firms on the list, which was current as of Tuesday morning, have the capacity to take on up to 80 clients, while some had as few as one slot left. Others simply indicated “yes” to availability, without a specific number of open sessions.


The list comes in response to a request from HUD last week. Officials put out an all-points bulletin for counseling agencies able to squeeze in more applicants before new rules regarding tighter principal limit factors and mortgage insurance premiums go into effect October 2.

Squeeze not solved

Multiple counseling agencies told RMD that slots were either full or nearly gone as early as mid-September, with one seeing its daily client volume more than double from the normal average. And though it provided the list of available agencies, HUD warned that they might not stay open for long — and borrowers could still end up in the lurch.

“Agencies with waiting lists may choose to refer some clients to agencies who have indicated they have additional capacity,” the message to counselors reads. “However, there is no guarantee that all clients who request it will receive HECM counseling in time to obtain a loan under current rules.”

HUD also warned counselors not to skirt the rules just because there’s a deadline looming.

“All agencies are still required to adhere to HECM counseling requirements prescribed by HUD and state law where the client resides,” the message warns.

And all those who may have hoped for a last-minute reprieve from the rapidly approaching deadline aren’t likely to find salvation from HUD: In a separate message, HUD officials made it clear that the October 2 deadline is firm, whether or not everyone who wants a HECM under the old rules eventually gets a coveted counseling slot.

“HECM counselors may not be equipped to handle unusual spikes in demand for HECM counseling,” the e-mail reads. “HUD is working with its approved HECM counselors to ensure the greatest availability of counseling resources in advance of this policy change, but cannot guarantee that all borrowers will be able to complete counseling prior to the effective date of these policy changes.”

“Borrowers unable to complete counseling who receive a case number through their lender prior to October 02, 2017 will still be able to participate in the HECM program,” the message continues, “but will have their HECMs originated in accordance with these new policies.”*

*UPDATE, 9/27, 2 p.m. CDT: Despite HUD’s potentially confusing wording, National Reverse Mortgage Lenders Association director of public relations Jenny Werwa points out that prospective borrowers cannot receive case numbers until they finish the counseling process.

Written by Alex Spanko

Join the Conversation (6)

see all

This is a professional community. Please use discretion when posting a comment.

  • Minnesota law requires homeowners receive their counseling from local Minnesota counselors, they cannot be counseled by the national counselors. And 2 weeks ago my borrowers said there weren’t many spots open. This is a huge negative issue for those in Minnesota.

  • I’m posting here on behalf of NRMLA to clarify the following sentence: “Borrowers unable to complete counseling who receive a case number through their lender prior to October 02, 2017 will still be able to participate in the HECM program…”

    While the language is confusing, please be reminded that counseling must be completed before a case number can be issued.

  • This list was sent by HUD to the counselors directly to use as a resource to facilitate clients getting the assistance they need. It was NOT sent out to the lenders for a reason… because that is steering and a direct violation under HUD protocol.

string(97) "https://reversemortgagedaily.com/2017/09/26/need-a-hecm-counselor-fast-these-agencies-could-help/"

Share your opinion

[wpli_login_link redirect="https://reversemortgagedaily.com/2017/09/26/need-a-hecm-counselor-fast-these-agencies-could-help/"]