The Department of Housing and Urban Development has launched an effort to survey all reverse mortgage borrowers who have gone through counseling, in an aim to determine its effectiveness.
The survey will be distributed shortly by either mail or email, when email is available, and HUD is calling for all comments to be submitted by June 18, according to a notice in the Federal Register.
In its description of the survey and its purpose, HUD states that the feedback could be used for potential policy change in the future.
“It provides valuable feedback to HUD regarding customer service and counseling quality provided by the HECM counseling agency being reviewed,” the Federal Register notice says. “HUD uses this information to evaluate the counseling agency and, further, to make any policy or procedural changes as necessary.”
Most recently, HUD counseling protocols were changed in 2010 with the introduction of the Financial Interview Tool (FIT) and Benefits Check-Up.
Written by Elizabeth Ecker