Golden Gateway Financial recently announced that it achieved Diamond Certification from American Ratings Corporation.  The certification process rates companies by customer satisfaction research, credentials and business practices.

American Ratings Corporation interviewed a random sampling of the Oakland, CA based reverse mortgage lenders customers and polled them regarding their willingness to do business with the company again.

A customer satisfaction survey score of 90 or greater on a 100-point scale is required for certification. Additionally, American Ratings Corporation verified all company business practices and credentials and a further review is conducted each year to ensure Golden Gateway Financial maintains its Diamond Certification.

"Only the upper echelon of companies that have proven high customer satisfaction earn Diamond Certification," said Jim Stein, founder and CEO of American Ratings Corporation. "Our mission is to identify companies across a range of industries that consumers can choose with confidence knowing that each top-rated Diamond Certified company has been ranked ‘Highest in Quality’ and is dedicated to customer satisfaction."

"This certification is a tremendous validation of our company mission and values," said Eric Bachman, founder and CEO of Golden Gateway Financial. "We are committed to helping older Americans assess and take control of their finances so they can enjoy the golden years of their lives."

Golden Gateway endorsed 207 HECMs in 2009, up from 31 units in 2008. 

Looking for more data on Golden Gateway?  Check out their listing on ReverseBase